Machine willnt intialize

i have a Shapeoko 5 pro , that I’ve been having issues with, support sent me a new controller which i changed out on Monday, they also sent me y2 and y AXIS limit switches, went through new set up machine, everything went good
i ran i small job, and everything went good, shut off machine
today machine would not initialize, my z axis light keeps turning red. IVE UNISTALLED everything, and went to set up machine, didn’t get through all the steps to be successful, when i initialize the Z axis hits the waste board and then goes ups only 1/2 way then get error 9 homing switches cannot be found,
I’ve unplugged everything, then plugged back in, and still does the same thing
ive checked the connections on the limit switch, and still nothing
anyone have an idea, what it can be ?

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