What tool are you using for finish pass? How wide are the letters?
Which version of create are you using?
Can you run it on MDF to see how it actually turns out? Can you e-mail the design file into support?
I’ve had that happen to me when I’ve had the outside perimeter and the text selected while applying the 3D roughing and finishing tool paths. Try just selecting just the outside perimeter and apply the two tool paths.
Because the vector(s) selected for 3D machining are boundaries. If you have both selected you’re telling it to machine inside the outer boundary, but DON’T cut inside the letters.
By selecting only the outer vector you’re telling it to machine everything inside that boundary.