Bought a Pro XXL way back in May 2022. Had a bad accident and some health issues that persisted and am only now getting my shop and machines setup. The machine was stored in its original packaging in climate controlled conditions and was untouched.
Have everything assembled and am unable to get the machine to connect to Carbide Motion. Tried multiple USB cables, ports on my laptop. The only light on the panel is the blue light. Tried going back to an older version of Carbide Motion. No other usb devices are on the laptop, bluetooth is off, running an updated version of WIn 10. Relaunching my business in three weeks so I really need to get this machine up and running.
Got the board in yesterday. Installed it and everything fired up and functions as it should. Customer support was great. I purchased the machine a little over two years ago and Carbide was under no obligation to send out a free replacement part. A company that stands by their product earns a lot of respect and loyalty from me. Ran a few test programs today and am very happy with the XXL Pro overall. Will chalk up all of the troubleshooting to a positive experience and an indepth tutorial on the mechanical aspects of the machine and how to maintain it. Took a while for the board to come in which was a Canadian Customs issue not Carbide. Thinking it may be a good idea to aquire a couple stepper motors and belts to have on the shelf just in case of any breakdowns.