Well it is happing again. I ran all the tests I ran before and it is the same issue with random disconnects again. It is disconnecting while running the air job no dust collection and all the combinations. I did notice that if you lightly tap where the usb cable goes into the controller box I get the disconnect error this is when it is not running any jobs and the spindle is off. Is it possible to send it back at this point for a refund and I will buy one from a different company that builds a more reliable tool.
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We have your message in the support queue, and will follow up there.