Shapeoko 4 won't initialize any more

In the middle of a job! Please help.

Been Running my Shapeoko 4 xxl for a couple of months, with no problems. Turned it on this morning and got this error when initializing. RX light for USB connection on motherboard flashes green and device homes properly, then TX light flashes amber and error code comes up:

“g-code words consist of a letter and a value. letter was not found”

I found the green ground wire had disconnected, but no difference when I reconnected it.

I cannot find any helpful articles in the forum.

Here are my machine settings:

Machine: Shapeoko
GRBL Version: 1.1f

Carbide Motion 635
Machine Controller State: INIT
Grbl Cycle: Idle

{
“bitRunnerEnabled”: true,
“bitSetterEnabled”: false,
“bitSetterX”: 0.0,
“bitSetterY”: 0.0,
“bitZeroType”: 2,
“connection”: 1,
“lastConfigSent”: 3,
“lastProbeIndex”: 0,
“lastSizeOption”: 0,
“odometer”: [
{
“cleared”: false,
“minutes”: 229.33435000000037,
“startDate”: “2024-02-18”,
“travelX”: 400954.49378299713,
“travelY”: 326627.40751457214,
“travelZ”: 37305.10981106758
}
],
“showCarbideRouterRpm”: true,
“spindleType”: 0,
“travelX”: -865.0,
“travelY”: -871.0,
“travelZ”: -95.0,
“version”: 0,
“webhooks”: ,
“workOffsetX”: 823.3499755859375,
“workOffsetY”: 718.5,
“workOffsetZ”: 78.06500244140625
}

0 = 10, Step pulse, microseconds
1 = 255, Step idle delay, milliseconds
2 = 0, Step port invert, mask
3 = 5, Direction port invert, mask
4 = 0, Step enable invert, boolean
5 = 0, Limit pins invert, boolean
6 = 0, Probe pin invert, boolean
10 = 255, Status report, mask
11 = 0.02, Junction deviation, millimeters
12 = 0.01, Arc tolerance, millimeters
13 = 0, Report inches, boolean
20 = 0, Soft limits, boolean
21 = 0, Hard limits, boolean
22 = 1, Homing cycle, boolean
23 = 0, Homing dir invert, mask
24 = 100, Homing feed, mm/min
25 = 2000, Homing seek, mm/min
26 = 25, Homing debounce, milliseconds
27 = 3, Homing pull-off, millimeters
30 = 24000, Max spindle speed, RPM
31 = 0, Min spindle speed, RPM
32 = 0, Laser mode, boolean
100 = 40, X steps/mm
101 = 40, Y steps/mm
102 = 200, Z steps/mm
110 = 10000, X Max rate, mm/min
111 = 10000, Y Max rate, mm/min
112 = 1000, Z Max rate, mm/min
120 = 500, X Acceleration, mm/sec^2
121 = 500, Y Acceleration, mm/sec^2
122 = 270, Z Acceleration, mm/sec^2
130 = 845, X Max travel, millimeters
131 = 850, Y Max travel, millimeters
132 = 95, Z Max travel, millimeters

Maintenance:

Travel (km) 0.40, 0.33, 0.04, 3.82 Hours since 2024-02-18

Queue Empty

Edition Windows 10 Home
Version 22H2
Installed on ‎3/‎14/‎2021
OS build 19045.4291

|Experience|Windows Feature Experience Pack 1000.19056.1000.0|

Device name LAPTOP-VD1N1U24
Processor AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3G 3.10 GHz
Installed RAM 8.00 GB (7.47 GB usable)

|System type|64-bit operating system, x64-based processor|

Tried looking up your ticket and it looks like we don’t have a good e-mail address associated with your phone number.

Would you please let me know your e-mail address in a PM (or e-mail in to support@carbide3d.com)?

Sent email. How do I start a ticket if I need to?

Sending the e-mail starts the ticket — we’ll look into and sort things out at our end as quickly as we can.

Many Thanks. Look forward to hearing from you. Sorry it’s late on a Friday.

This situation has been resolved. I unplugged and re-plugged every connection in the system and the error code no longer shows, and I can run jobs.

However, when I click “setup new machine” the program connects to the machine and initializes, but gets stuck at that point. I have to click “cancel” to get out of the process.

How do I find out if this is a hardware problem or something wrong with my software?

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