I just installed CM and am trying to configure the machine. The assembly manual is different from how CM behaves (wasn’t able to just connect to machine, had to click “Setup New Machine”, etc) and it let me choose the machine type from one dialog, but then another dialog popped up that wants me to select my machine again (???) and this dialog doesn’t list my machine as an option to choose, a Shapeoko Pro XL.
What should I do?
select “Shapeoko Pro - Z-plus” for Machine Type, then choose the XL size — unless you’ve purchased the optional HDZ Z-axis, in which case, choose that configuration.
See:
Thanks Will! I thought it would be something like that but I didn’t purchase the Z-plus option so I was apprehensive about just winging it and seeing what would happen 
The Z-Plus is the stock/default configuration.
If the wrong one is chosen, either it moves in reverse the wrong distance, or it moves the wrong distance.
OK, I hit “Initialize Machine” on the homing dialog that appeared and the Z-axis just traveled down until it started making grinding noises and errored out with an alarm, as though the stepper motor is wired backward. I connected the cables accordingly, X to X, Z to Z, etc…
Now what?
Please see:
https://carbide3d.com/hub/faq/error-codes/
and check in w/ the folks at support@carbide3d.com
Ugh, not the process I was hoping for - waiting on support. I’m already running behind on orders because the wrong Y-rails were sent with my original machine order and now these issues are happening.
I would’ve rather wired everything up from scratch myself, just give me a pinout for the motors and the pin headers and I’ll fix it myself.
The wiring extensions should all be straight through, and the connectors pinned in a consistent fashion — the issue is that Micro-Fit requires special tooling to unmake/crimp/make connections.
I managed to find your most recent ticket and have re-opened it — hopefully that will expedite this process — please check however, that you actually saved/sent the correct machine configuration.
Might even be worth sending the HDZ configuration, since that should change how much the Z-axis moves, then you could re-send the Z-Plus configuration.
Note that you can bypass the homing switches as shown at:
https://carbide3d.com/hub/docs/troubleshooting-homing/
which should allow further testing/determination, and if not actually reversed, usage w/o the homing switches.
I just downloaded Candle to see what happens when I jog the machine around. All of the axes are reversed.
There’s nothing on the homing troubleshooting about the machine moving in the opposite direction that it’s supposed to.
I am pretty sure that that only happens if the Settings haven’t been sent — please send the Debug information to the folks at support as requested and they should have you sorted out presently.
That’s the situation though, is that I couldn’t do anything until I clicked the yellow button at the bottom to setup a new machine. I don’t know if that sends settings or not, but I had no other options like it shows in the assembly manual. The “Connect to Machine” button at the top was grayed out, and disabled. I think that the Setup New Machine dialogs ended up sending settings to the machine but there’s no way to know for sure.
Actually, after the machine alarmed out then the Connect to Machine button was active, but I wasn’t seeing much in the way of options, let alone menus, for doing much. The only time I had any kind of option to choose a machine was during the Setup New Machine, so if that didn’t send the proper config then it didn’t do its job I guess.
The X travel is set to 845mm and the Y travel is set to 850mm, which doesn’t make sense. It would be nice to just have something that says what the GRBL configuration should be so that I can set it myself - since Carbide Motion apparently failed to, and now offers no means of sending the configuration to the machine.
I ended up using Candle to manually change the GRBL $3 setting from being ‘2’ (only Z axis direction inverted) to ‘5’ (XY direction inverted), because with it set to ‘2’ all three axes were moving in the wrong direction. I don’t know if the scale factors in GRBL are correct though, and the max travels seem to be wrong.
Everything else seems to be working correctly now, at least from Candle. The machine homes and I can jog it around. I need to modify my touch probe connector to be a 3-pin female instead of the 2-pin male I was using to connect it to my old machine.
I figured out what the problem was. I didn’t click the “Download” button next to the machine selection. I just clicked “Next”. I didn’t even notice the download button the first 2-3 times I looked at that dialog. I made the mistake of assuming that clicking next would automatically download settings to the machine.
Doh!
It looks like the travel distances didn’t change though, but it set the correct direction invert mask.
Thanks for your help Will. Have a good weekend :]
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