Unable to open carbide create

[Graham (Graham Murray)]

Just went to trial the carbide create pro and got this message,now can not open carbide create,any clues,I am on a I Mac

[Radiation (Josh)]

This thread may help?

Enabling Create Pro Trial results in Endless Dialog - Unusable

Downloaded latest Create for Mac. Worked great until I tried to enable the Pro Trial. Now it repeatedly displays the dialog “Pro Trial will not save gcode blah blah …” and becomes unusable. Tried to delete and download/install a new version. Same thing happens. Still unusable. It has probably saved some info regarding the trial somewhere that does not get replaced when you replace the app. Anybody know how I can fix this?

@WillAdams may be able to better direct you.

[Graham (Graham Murray)]

Thanks Josh,that’s me,deleted everything and reinstalled but no go.

[Graham (Graham Murray)]

Deleted everything related to carbide create and still will not open as it tells me the pro trial will save g codes.I had this issue before and got it going with support help,may be telling me something that I should look at another program that lets me do basic 3d work as this is frustrating

[Graham (Graham Murray)]

Should have said will not save g codes

[Gerry]

Hey Graham: Is your ASB Bank password really “Remember me” ?

With respect to your issue, you might want to clear out the “data” folder for Carbide Create so it doesn’t think you are doing the Pro trial. I think on a mac it’s in ~/Library/Preferences/

(Command Shift 3 and Command Shift 4 let you capture your mac’s screen, btw)

(Edit: ~ in the path refers to your user’s home directory)

[WillAdams (William Adams (Carbide 3D))]

Which version of Carbide Create are you trying to install?

On which Mac OS version?

Have you tried the standard computer troubleshooting things? (reboot, check for updates, make a new user account, install in the new account)

If you continue to have difficulties, send the crash log in to support@carbide3d.com and we will do our best to assist.

[MrGNY (Michael Greco)]

You may want to try disk utilities and rebuild permissions. Also are you using any virus detection, if so shut it off for the install.

[Graham (Graham Murray)]

I wish it was that easy to remember,we have been thrown into a lockdown and Iwas going to get a Mac mini on Thursday,shops are closed,no paint shops open to get paint to do the post and rail fences,no hole saw to cut holes for my dust deputy,shops are closed,so I thought I will get up to speed on the pro for a plunge into 3D but got stumped,now I can not open carbide create.At least I have time to get create going.I am thinking of a complete reset of the Mac as I have everything off it ready to put onto the new mini?

[Gerry]

Lockdowns are inconvenient, certainly.

Your installation of the app will not change the configuration files it’s stored in your home directory.
It seems to think you have a pro trial. You probably should tell it you don’t by removing your local files. These are probably in /Users/graham/Library/Preferences/something-with-carbide-3d-in-the-name.

This is a smaller change than a full reset.

[Graham (Graham Murray)]

Thanks Gerry and William,have deleted the settings file and now have open the Beta version,as soon as I go to start the pro trial I am back to square one,so will keep away from the trial.