loose / bad belt — check the tension and teeth (use a mirror for the latter)
bad motor, wire, or stepper driver — power down and swap the connectors at the board — if the problem switches sides, bad stepper driver or wire, same == motor, then swap the wiring extension, if it switches back == bad wire, stays same == stepper driver
Whatever you find out, contact support and we’ll work this out with you as best we can.
Checked belt/teeth tension - all good! i followed link to carbide docs you sent about pulley set screw, it looks fine but when I went to page ther than title page it’s blank.
I don’t think it would be the above because there is no racking in Y- just in Y+ (this occurs immediately - even when I jog 1mm the arm racks immediately. Facing the machine I can see the the left side of the arm trying to move forward but the right side of arm is not moving.
**Switched X and Y wires on board - same issue (no difference!)
I’d remove all the belts then test each axis at a time in jog mode. If you can’t get both Y motors to move at the same time, I’d suspect the board could be faulty?