Looking to see if anyone has had any issues similar to mine or has some pointers. Every time I connect my Shapeoko to the PC I immediately get a ‘USB device not Recognized’ error. This happens even if there’s nothing plugged into the controller at all besides the USB. I’ve only ever gotten the machine to connect 3 times so far and it has worked but then won’t connect again when I go to use it again.
I’ve tried 3 different computers, multiple different cables, reinstalled carbide create a bunch of times, restarted the pc, everything I can think of.
Just got my Shoko five Pro, and I believe my controller is dead out of the box, we’ll see how good this company really is. I bought a Shoko three with no issues four years ago and just last year I purchased a nomad three with no issues I can’t get them to send me just the USB drive File because earlier I was having connection problems and didn’t want the jack my computer
They were able to send me a new controller out very quickly after a few troubleshooting questions. That fixed all the issues I was having. They were really good to work with, only thing I had to do was ship back the old controller (which was paid for).