Things to check:
- did you send the machine configuration?
- Were all the shipping bolts removed?
- are any homing switches stuck on?
- is all the motor wiring in good condition and the connectors correctly joined and all secure?
To confirm, the normal order of operations for initializing is:
- Z-axis lifts
- X and Y move so as to get to the back right corner, starting diagonally, and continuing in a straight line if need to to arrive
- at the back corner the machine backs off each axis by a set amount and verifies against each switch
Let us know what you find out and we’ll do our best to assist.