ProfessorEcks for the win!
I actually just received an email from support asking the same question.
To be sure the fix was to press the power button on the front.
I must be honest for I completely overlooked this. I re-read the instruction manual and it does indeed specify this step.
My only feedback would be perhaps to make that section more BOLD and also to maybe put a sticker or something over the front button.
Further, an indicator LED for when power is applied, but not turned on, could be of help as well.
Other than that it’s a great machine and I look forward to cutting with it.
Thanks for the help everyone!