Motion and Proble problem

It sounds as if you have a v1 BitZero:

https://docs.carbide3d.com/assembly/bitzero/userguide

but have configured for a v2 BitZero:

Please check that the unit you have selected in Carbide Motion matches what you have.

See:

for more details.

If you continue to have difficulties, please send photos showing what you have and how it is wired up to support@carbide3d.com and we’ll do our best to work through this w/ you.