When C3D announced their spindle kit, I was looking forward to purchasing one. When the details finally came out, and it was revealed that it would be locked, I decided that when I buy one, it would be from another vendor. If they don’t want to reveal the password, that’s their choice. Where I spend my money is my choice. I’m not being forced to buy their vfd spindle, and they shouldn’t be forced to supply their password.
That being said, There is enough information on the net, that I don’t see why you couldn’t, with a little persistence and a good bottle of scotch, figure out the password yourself.
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I’m rather surprised there isn’t a way to restore factory settings on these. ??
My manual lists all the default settings, so you could go through the parameters pretty quick & jot down the customized values. Then reset it to factory settings. Password is now 0000 & then customize it to your needs.
I’m pretty curious now to see how fast my spindle is actually turning compared to programmed values.
I’ll be honest, up until now I assumed it was right on & haven’t even looked at the VFD other than to reset it after I bury a cutter & it comes to a screeching halt. 
I don’t know about your spindle, but when I got mine, I was unsure on the actual RPM’s so I bought a hand held tach to check it. Was pretty close to what was displayed on the VFD, within a few RPM’s.
If you had the password!
According to the manual you can view the parameters without the password, but no change them. ??
I couldn’t, can you? I didn’t try to enter the manufacturer 00000 password though!
You cannot view parameters without password.
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I have an early HDM and my VFD is unlocked. Not rubbing it in, just saying. Anything I can do to help?
Is it a 1.5kW spindle? Writing down the parameters would be great. Then if there is a way to wipe the unit (don’t think there is) it could be reprogrammed.
I, and likely many others would greatly appreciate getting a list of those parameters - for either spindle version! You shouldn’t need (and probably don’t want to) totally “wipe the unit” to make it more useful (I.E. display RPM, spindle torque/ power, run times, etc. The manual suggests that P5.0.19 = 030 should backup the current user parameters and P5.0.19 = 060 should restore them. (I wouldn’t count on that though!) 
Can I at least get the VFD settings? Mine stopped working, apparently you don’t haven any in stock. I got my hands on a new one, just need the programming information. I have asked via email and have called numerous times. no responses.
Not the same C3D support as it was when i bought my S03 6 or 7 years ago.
We will gladly work with you to get the VFD which you purchased from Carbide 3D up-and-running — please check in at support@carbide3d.com
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Will, It’s been down since Sunday, Flemming asked late in the day monday if it spins up to 1200 RPM while holding the jog button, I responded “yes”, no further responses. I spent another response offering to pay for overnight shipping… No response to that or 2 other emails. I have left 3 messages with support and no responses.
After posting in the forum, Jednnifer and Eugene quickly emailed me tuesday, Eugene stated “Management is currently working on getting you a replacement unit as soon as possible. The supply team will reach out when it ships.”
I have not received any responses. This is very frustrating…
I need the password for the old one to get the settings or a list of settings so i can get them in to my procured replacement.
Sales NOR Support answer or return calls… How about this… you call me?
I am remote support staff, and don’t support the VFDs (I don’t even have one), so can’t assist. The folks you have been in touch with will respond as soon as they have worked out how this should be handled.
It seems as if everyone is remote… Someone just called me and had zero clue, couldn’t put me on hold to get an answer because he is remote too. He said he’d call me back…
I am about to have an employee of mine start brute forcing passwords into this non functional one.
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Maybe @DiscoJon can help? " have an early HDM and my VFD is unlocked. Not rubbing it in, just saying. Anything I can do to help?"
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The EFF is an absolute great charity to support if you are in the mood.
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I responded to Greg privately
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I got into it and got all of the settings. Problem is the board that sits between the CNC Controller and the VFD, Not sure why they just don’t run PWM direct and use the “button” as the e-stop. I have bypassed the board for now and am back up and running.
I ended up getting an email from C3D yesterday saying “We are going to send one out to you by tomorrow”. I didn’t know if that it would ship out yesterday for receipt today or ship today for delivery Saturday. I got a tracking number last night and I still has not shipped, the label is for 2 day shipping, Earlier in the week, my emails said I was willing to cover the cost of overnight shipping. Heck… I would have paid for a whole new kit, They just didnt show any in stick. The profit on the job that I am late on is valued at 3x the cost of this entire machine.
The lack of response from support is disturbing. In the 7 or so years I’ve owned Shapeokos,
the last 4 or 5 experiences with support have been a 1 out of 10 experience. My current machine makes awful sounds with belt rubbing on the Y-Axis and the motor shaft wobbles. Was days away from ordering a S05 just to get beyond the awful Y-Axis noise.
Looking at the big Onefinity now. I have emailed their support 2x and both times got a response within minutes. It’s sitting in my shopping cart… @WillAdams
This issue seems to have four tickets, created by email and phone calls and I can’t quite tell what caused the couple of day delay in there.
This “multi-ticket” problem is something I’ve been trying to work with in the support team to fix for the past few weeks. It’s a combination of process and behavior, so change is slower than I’d like.
Your case will go to the whole support team as an example of, “This is why we’re doing this.”
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