Double check your connectors. All switches are three wire flat connectors and all motors are the four wire square connectors. Hope this helps.
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Thanks have more than double checked. My z axis wire pre installed in the cable guides is a 4 conductor. Same as the x and z motor in there with it.
It’s possible the wires are mislabeled. Your best bet would be to individually trace each wire assembly through the drag links to verify where each one is going.
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That does look like it has four wires. All the motors connected?
Yes, all connections are made, other than that one limit switch. Since the wire is 4 conductors and both ends have a 4 pin connector, I can’t plug them in on either side of the cable guide, at the switch or at the junction of the x and y axis😥.
I have Darren, it’s unfortunately not a mislabel. I wish lol. I could have continued with that. All 3 wires are 4 conductor and from the looks of it, there should have been 2 that were 4 and 1 that was 3. I am pondering just cutting and wiring then myself, but I don’t want to “junk up” my brand new machine, at least not this early in the game, lol. Not to mention if I did such, it would go from needing 1 3 conductor wire to needing another limit switch and another wire in the y axis linkage back to the controller. 
Sounds like they installed the wrong wire harness in the drag link. Some body done messed up😒
Yup, I was excited too! Lol. I have a break from work for about a week and a half every year around Christmas/New years. And was really looking forward to learning something about using my new machine. Looks like I will be able to draw/design but no go on production of the masterpiece! Hahaha
You did !!!
rest of twenty
Well if it’s any consolation I had a couple of issues with my Pro. I had some missing bolts, limit switch alignment problem, and reverse plugs in the controller. Contact there tech support via email and send pics. They will help you and send out any parts needed typically overnight. Once you get the bugs worked you will really enjoy this machine.
I am new to the CNC world (less than 2weeks) and learning as I go. These forums are a great resource.
Hang in there and you will be up and running before you know it.
Darren
Started to say “that’s good to hear” but that wouldn’t be right 
. Lol. It is good to know that if once I can initialize and if another issue presents itself, someone will be there to help though. Products can’t be perfect sometimes, as most are affected by “the human condition”. Hope it’s been an exciting 2 weeks for you! I am looking forward to my journey for sure! Cant wait to sling some dust. 
Sweet! Now I know what the sharpie is for😊
I’m going to be daring and not sign my “built by” plate with the sharpe. Once I get proficient in the use of this machine I plan on engraving it!
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Great idea! I have been 3D printing for years. Wanted to try my hand at “subtractive modeling” lol. Very intrigued!
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if you come from the 3D printing world… one can cut STL files on a CNC as well, just subtractive… it might at least give you some familiar start
(see Cutting STL models with Carbide Create Pro (nearly-2021 edition) )
C3D will send you the new cable.
In the meantime, if you had access to some parts, you could just ignore one wire and add your own connectors (looks like a Molex minifit jr maybe on the Z switch…got a pic of the board?).
Doesn’t have to make it to the board, the circuit is in 2 pieces. It connect at the minute switch near the z axis. Then travels the z and connects there to another wire that goes to the board. So one 3 pin male and one 3 pin female would do it. They would have to be the exact connector used on the existing though, or I would wind up having to re-wire in 4 places instead of 2
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Yup. Like I said, IF you had connectors on hand.
C3D will get you a replacement faster than anywhere else anyway.
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