Carbide does not have any remote or traveling service technicians. You can almost certainly find users in the area, but there no “Carbide Certified” list of folks we can recommend. If you have specific procedures or questions you’d like help with, we can try to point you in the right direction though.
Thanks for the offer. Besides trying to get my head around the 3D cuts, I need some help dialing in some things. Circles for example - they’re never quite equal. Similarly, trying to create a contour inside a smaller counter of the same size doesn’t stay centered withing the larger one.
For sizing things, if the machine is mechanically sound, other considerations are:
feeds and speeds
toolpaths
adding geometry and cutting as a pocket down to tab height/the penultimate pass and leaving a roughing clearance — where possible avoid slotting and add geometry and cut as a pocket
and/or
and consider leaving a roughing clearance and taking a finishing pass.
For a belt-drive machine, see:
and I’ve found it helpful to adjust the steps/mm (probably because I’m unable to get equal tension on X and Y), c.f.,