@DennisG I don’t want you to go either…and I think that your input is SO valuable because it surfaces a major point.
Internet research is both wonderful and problematic. On the upside, everything you can want is out there, with good instruction and accurate info. The trouble is, there are also a bunch of awful videos, incorrect information, and flat-out bad practices — and the onus of filtering those falls on the viewer. Plus, if you really have little knowledge of the CAD and modeling, even knowing what to look for becomes problematic. Additionally, training requires a curriculum. You build on prior knowledge. There is no such organization in the videos.
I’m also not conflating training with support. Carbide’s support is TOP NOTCH. If you ask a question, you get a good answer - and they go above and beyond to do it. But that’s not training…and proper training might just reduce the number of questions!
Training (course curriculum and documentation) is a professional skill. Not every software developer or engineer is capable of it - and, unfortunately, many underplay its importance believing that those who can do, can teach…and that’s just not true. It’s an investment that requires an appreciation for the value of training your clients. Professional software companies (like Adobe, Microsoft, Intuit, even Apple) make those investments for a reason. Hardware companies tend not to do it as well…however, even most hardware products come with pretty good user manuals that cover more than installation and set up - focusing on general usage. Even my table saw comes with a user’s guide that covers usage (and safety, and usage trouble shooting). Why not my CNC?
If you could learn simply by watching videos, there would be no professional golf instructors! Count the number of videos there are on correcting your slice or hitting “ball-first”. There’s a reason you go to a professional for real training. Another example from my prior life: There are also a bunch of really bad software coders out there, who don’t know what’s in their code because they cut the snippets from stuff they found online (that works) without learning or understanding what’s really behind it.
This discussion is important…or it’s not. It really depends on who the demographic for the product is. If the demographic is for folks who want to tinker, experiment, research, and trial and error to learn - then full stop, we’re done. But if the goal is grow a usage base of CNC enthusiasts from people who are interested in getting precision router control to make components for larger projects as part of a production process, or to make and sell crafts at a reasonable price, then there is some work to do.